Southern Urology Lafayette

Call Center Representative - Medical Clinic

Lafayette, LA
Full Time
Experienced
2 FULL-TIME MEDICAL CALL CENTER AGENTS NEEDED

MONDAY THROUGH THURSDAY 8:00AM - 500PM AND FRIDAY 8:00AM - 3:00 PM
MEDICAL BENEFITS OFFERED ON DAY ONE OF EMPLOYMENT
401K 
PAID TIME OFF
BLACK SCRUBS TO BE WORN DAILY
HOLIDAY PAY

ONLY EXPERIENCED MEDICAL AGENTS NEED TO APPLY

QUALIFICATIONS:
  • High School graduate or equivalent
  • At least 3 years work history as a call center agent or relevant experience
  • Able to pass basic background check for criminal history, drug screening & OIG exclusions
ROLE AND RESPONSIBILITIES:
  • Providing exceptional customer support to our patients with every phone call
  • Able to multi-task – Call Center Agents work in 2-3 computer programs at a time.
  • Escalating disgruntled patient calls to the appropriate management team to handle in a timely manner.
  • Typing professional and detailed messages to send to the clinical team in EMR
  • Schedule appointments for patients and ensuring demographic information is obtained and correct in the EMR system.
  • Building and maintaining relationships with our other locations, patients and referral sources.
OTHER BASIC SKILLS
  • Knowledge of working with a multi-line phone system, strong typing skills, medical terminology experience, and EMR knowledge preferred
  • Strong communication skills and a professional demeanor
  • Ability to work independently when required / appropriate
This position is a sitting position.  No heavy lifting or standing

SALARY DOE
 
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